Tier 2 Technical Helpdesk and Operational support Admin

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Tier 2 Technical Helpdesk and Operational support Admin to join our Client's team.

This position is for a System Administrator to provide 24/7 Tier 2 Technical Helpdesk and Operational support for the Executive Office of the U.S. Attorneys.

The primary scope of duties include:

• Provide 24/7 remote, over-the-phone administration, support, and technical assistant to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices.
• Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment.

Minimum Candidate Requirements

• Associate’s Degree in Computer Science or related IT field OR 
• Microsoft Fundamentals or CompTIA certifications; OR 
• 2 years IT Help Desk support experience in a Windows Active Directory environment; OR
• 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support. 

Security Requirements

• Must be able to attain up to Secret Clearance (see additional details below)

Scope of Work and Requirements

• The System Administrator must possess a solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.  

Skill Sets Anticipated

• Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.
• Ability and knowledge to perform primary systems administration and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery. 
• Expertise and technical proficiencies in providing steady-state support for deployed desktop and laptop images using enterprise-wide deployment techniques. Ability to execute routine updates to deployed systems. Experience in monitoring OS and security patching. Able to support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM. Able to leverage Printer and Multifunction printer enterprise management tools. Proficient background in administration, monitoring and steady-state maintenance support is required. Understanding of enterprise-level server and desktop systems and latest Microsoft Server technologies to include supporting deployed hardware and software. Ability to support steady-state enterprise-wide upgrades and changes to associated systems. Ability to monitor systems to ensure compliance with enterprise-wide standards. 
• Knowledge and experience supporting steady-state, enterprise-wide SCCM deployments.
• Experience and knowledge monitoring, supporting and utilizing enterprise management applications and tools such as, but not limited to HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, customized SharePoint sites.
• Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure. Thorough understanding of enterprise-level server software including the latest Microsoft Server technologies to include associated hardware and software. 
• Ability to manage and perform enterprise-wide upgrades and changes systematically and regularly. 
• Ability to monitor systems for potential problems and resolve issues promptly. Ability to monitor systems and activities to ensure compliance with enterprise-wide standards. Ability to manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create accounts, disable accounts, delete accounts, add DC Groups, and perform system backup/recovery operations.
• Ability and knowledge to perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc. This assistance could also include installations/upgrades, OS configurations, problem resolution, and system administration or recovery with the direct guidance of the remote staff.
• Knowledge and experience in supporting steady-state systems Backup, Restore, and Recovery procedures.

Security Clearance Required: Secret

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

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