Technical Support Analyst Tier II Job
Job Description Job Attributes+
Colorado Springs, CO 80903, US
3-6 Month Contract
Blackstone Talent Group, an award winning technology consulting and staffing firm, is seeking a Technical Support Analyst Tier II to work at our client site in the Colorado Springs, CO.
If you are interested in discovering an exciting career at one of the most established enterprises in the city where each and every individual plays an important role, and every single person is essential to the cultivation and the overall success of the Organization then this is the place for you.
Essential Job Functions - the basic job duties an employee must be able to perform:
- Provide on-site, desk-side customer support
- Perform hardware, software, and peripheral troubleshooting and installation, and ensure support is clearly documented in tickets for resolution or escalation
- Provide customer one-on-one training as needed to support business functions of the City of Colorado Springs
- Work collaboratively with other team members to ensure customer computers, phones, mobile devices, peripherals, and core services are available and operational as well as ensuring a quality customer experience at all times
- Troubleshoot computers, applications, printers, and peripherals remotely and desk-side using individual experience as well as documented procedures
- Ensure proper IT system and data security is practiced at all times
- Dispose of old and defunct equipment following documented process and procedures
- Image and deploy desktop and laptop computers to customers
Microsoft Windows XP through most current operating system
Microsoft ADUC (Active Directory Users and Computers), Exchange Tools
Microsoft Office Suite 2010 through current Office suite
Remote desktop technologies, various web browsers, workstation and peripheral hardware troubleshootin
Imaging best practices, anti-virus tools, basic SaaS connectivity, software licensing, client VPN capabilities, CoTS applications
TCP/IP, DNS, and DHCP, functionality
Processes and technology such as IT Service Management Tools, Microsoft System Center Configuration Manager, provision user shares, backup and recovery, archiving activities and tasks, SharePoint, mobile device support (iOS & Android), creating and managing user shares, print server operations, and Active Directory security and permissions
Computer hardware and software troubleshooting and diagnosis
- Use current technology and procedures to image multiple workstations
Work independently using all available resources to resolve tickets and ensure service delivery
Provide accurate, professional, and timely documented updates to all assigned tickets Follow and execute documented and approved policy, processes, and procedures Operate in an IT (Information Technology) Service Management, specifically ITIL (Information Technology Infrastructure Library) based environment
Establish and maintain effective working relationships with customers as well as team members
Communicate clearly, concisely, and effectively orally and in writing
Adapt to and overcome difficult situations
Blackstone Staffing Services is a division of Blackstone Technology Group, a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone s global staff augmentation practice was founded in 1998. Blackstone Staffing Services has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
Who We Are
Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry.
Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.
WHAT WE DO
We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.
HOW WE DO IT
Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.