Systems Support Engineer Job
Job Description Job Attributes+
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Job ID
12241359
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Req #
27272
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Job Location
Chantilly, VA 20598, US
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Job Category
Admin & Support
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Job Type
Permanent
Blackstone Talent Group, an award-winning technology consulting agency, seeks a Systems Support Engineer to join our team responsible for supporting a mission critical program within an intelligence customer.
The ideal candidate will be responsible for:
- Troubleshoot and resolve system/operational incidents
- Perform root cause analysis for operational incidents
- Analyze system performance and take corrective actions as needed
- Assist Tier 2 with resolving complex system and end-user problems
- Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
- Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
- Work closely with the Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
- Work with deployment and ISP teams to support baseline deployments to operations
- Willingness to support off-hour calls to assist in troubleshooting when high-priority operational incidents occur
Requirements/Qualifications:
- BS degree and 6 – 8 years of prior relevant experience or Masters with 2 – 4 years of prior relevant experience.
- Strong communication skills, both verbal and written
- Must have a Sec+ to start on the program
- Ability to quickly learn new software and IT concepts
- Strong problem-solving and decision-making skills
- Self-starter with the ability to work in a team environment and independently
- Intimately familiar with the COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
- Experience scripting in a Linux environment using Shell and Bash
- Deep understanding and background in COTS integration and custom code development
Preferred:
- Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)
- WebLogic
- Linux/UNIX experience
- LDAPs
- PKI authentication
Security Clearance Required: Top Secret
Requires an active Top Secret security clearance upon hire and must meet SCI eligibility. Must be willing and able to obtain a polygraph within the customer’s timeline after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
Additional Information
Who We Are
ABOUT US
Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry.
Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.
WHAT WE DO
We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.
HOW WE DO IT
Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.
