Sr Technical Support Engineer

in Austin, TX

Sr Technical Support Engineer Job

Job Description Job Attributes+

  • Job ID

    7347864

  • Req #

    22737

  • Job Location

    Austin, TX 78717, US

  • Job Category

    Information Technology

  • Job Type

    6-9 Month Contract

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Sr Technical Support Engineer to join our team at our client’s site in Austin, TX.

This key individual will serve as a Technical Support champion for both internal and external Enterprise Data Catalog (EDC) customers. The Senior Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer.


Our Ideal Candidate


The Senior Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.


Responsibilities


Diagnose and resolve customer inquiries related to operating Informatica software products in customer’s environment.

Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships

Manage communications/expectations to customers at all levels to maintain positive relationships.

Utilize information tools, training and experience to provide high level of customer satisfaction

Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products

Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.

Manage communications to customers at all levels to maintain positive relationships.

Utilize information tools, training and experience to provide high level of customer satisfaction

Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products



Requirements


Master’s degree in Computer Science, Information Technology, Software Engineering or related technical field with + years of industry experience

5+ years of industry experience with Bachelor’s degree in Computer Science, Information Technology, Software Engineering or related technical field supporting mission critical software components

Strong desire to master Database, Data Warehousing and Business Intelligence tools

Excellent grasp of relational database management theory and practice

Knowledge of JDBC, ODBC drivers, Linux and Windows operating systems and networks

Excellent written and verbal communication and problem-solving skills

High degree of analytical and problem-solving abilities

Team player who shares ideas and resources

Strong debugging and troubleshooting skills

Hadoop Technologies, Solr and experience with supporting Big Data products

Hadoop Distribution like Hortonworks, CloudEra

Knowledge of Metadata, Business Intelligence tools, Tomcat

Experience in Oracle, MSSQL Server and/or DB2

Experience in Windows and Linux flavors of operating system

Ability to work with minimum supervision.



Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone’s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities

Additional Information

Who We Are

ABOUT US
Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry. Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.

WHAT WE DO
We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.

HOW WE DO IT
Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.

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