Senior Telecom Engineer

in Statesville, NC

Senior Telecom Engineer Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Statesville, NC 28677, US

  • Job Category

    Information Technology

  • Job Type


Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Senior Telecom Engineer to join our team at our client’s site in Statesville, NC.

Job Description:
The Senior Telecom Engineer will be responsible for supporting our corporate telecommunications operations and occasionally install, repair, and maintain the hardware and systems related to alarm signals. The ideal candidate will have detailed knowledge and previous experience in Avaya with multiple call centers, in a large enterprise network. Candidate should also be familiar with standard concepts, practices, and procedures for alarm signaling environments. We are looking for someone who will have a customer service frame of mind, enjoy working in a fast-paced, team-oriented environment, and have good organizational and communication skills.


  • Provide technical support to IT department.
  • Perform technical evaluations of systems and projects.
  • Address, propose, design software solutions to address complex business needs.
  • Prepare technical and procedural documentation required.
  • Provide technical guidance and support to colleagues.
  • Review coding, testing, and documentation of software.
  • Apply modern principles, methods and tools to business initiatives and capabilities.
  • Optimize systems in compliance with the required performance.
  • Ensure minimal cost and promote simplification
  • Prepare functional analysis.
  • Implement detailed engineering projects (examples: layout, routing, supports...)
  • Support and assist Telecom staff where necessary.
  • Installation, maintenance, and repair of alarm receiver hardware
  • Installation, maintenance, and repair of telephone equipment as it relates to alarm receivers.
  • Implement and maintain Avaya
  • Communicates with internal customers and management and implements receiver designs to meet their needs.
  • Troubleshoots receiver/alarm panel problems with field technicians
  • Project management of all voice and data installations related to alarm receivers.


  • Minimum of 5 years’ experience in a hands-on Telecommunications Systems Administration.
  • Must have both hardware and software support experience.
  • Must have strong written and verbal communication skills.
  • Must demonstrate ability to collaborate and contribute as a strong team member, build solid relationships with team members; proactively seek guidance, clarification, and feedback.
  • Experience with Call Centers and databases a plus.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Mathematics — Using mathematics to solve problems.
  • Speaking — Talking to others to convey information effectively.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Travel if required for duties.
  • Keying/typing, sitting, standing, walking, lifting, reaching, and bending.
  • Constant mental, visual and auditory attention; the flow of work requires focused, detailed attention and keying at a computer monitor.
  • High School Diploma or General Education Degree (GED) and five years of experience in telecommunications working on Avaya platform.
  • Education must include specialized training in Avaya equipment, electronics, and course work.
  • Required three years’ experience in alarm receiver technology
  • Five years of demonstrated job experience in technical problem solving, and system troubleshooting.

Required Knowledge:

  • Avaya Communications Manager 5.3, 6.2, 6.3, 8.x
  • Avaya Automatic Call Distribution (including vectoring)
  • Avaya CMS version 12-16.3
  • Avaya CT 1.3, Agent integrations to 3rd party applications and screen pops
  • Avaya Voice Portal
  • Avaya Aura Messaging
  • Avaya Intuity AUDIX®
  • Strong understanding of SIP

Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone’s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities

Additional Information

Who We Are

Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry. Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.

We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.

Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.

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