ITIL Service Delivery Analyst Job
Job Description Job Attributes+
Arlington, VA 22202, US
9+ Month Contract
Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a ITIL Service Delivery Analyst to join our team at our client s site in Arlington, VA.
The ITSM (Information Technology Service Management) Analyst is accountable for proposing and developing new service management functions and for the maintenance of existing service management functions, including and not limited to Change Management. The role is responsible for general prioritization and governance activities, including and not limited to implementing process improvements, test plans, testing the new service products, and assisting in the design of methods and procedures for use by the Delivery and Operations staff to ensure all systems are meeting minimum standards and end user requirements.
Works to inform an ITSM roadmap and helps to provide input into prioritization of needed functions and appropriate timing.
Packages prioritized service management pillars to include development, implementation and ongoing maintenance.
Performs operational management of the Change Management and other existing service management functions. Schedules, plans for, facilitates, and documents all Change Advisory Board meetings. Responsible for updating any necessary documentation as required for the CAB.
Performs industry research and proposes approaches for new service management functions.
Develops all aspects of new service management functions, including and not limited to functional requirements, documentation, system/tool design, measure and reporting, audit plan, and organizational roll out.
Collaborates with all applicable teams, to include the Product Development and the Project Management teams, to ensure the effectiveness and quality of the components and systems developed
Contributes to the writing procedures and documentation for new processes and procedures
Using available data, conducts continual service improvement efforts around relevant pillars of ITSM. Works to communicate findings and build support to implement proposed changes.
As applicable, afterhours may be necessary to support after hours deployments, changes or major incident response
ITIL Foundation Certificate in IT Service Management
Experience: 2+ years in ITSM performing the above functions with proven results
Relevant process improvement experience and technical experience performing the above functions with proven results
Technical experience with Configuration Management Databases (CMDB) and service delivery design
Ability to execute and document test plans, test cases, and test scripts
Strong documentation skills.
Intermediate analytical and deductive reasoning skills.
Strong facilitation and conflict management skills
Strong written & verbal, and group communication skills
Good collaborator, self-starter, and process oriented
Ability to multi-tasking skills and the ability to effectively balance the needs of multiple initiatives in parallel
Exceptional attention to detail
Creativity and flexibility in managing multiple issues simultaneously
Demonstrated collaboration with other work groups to solve complex issues
DOJ CSAM experience
Experience understanding Nessus reports and how to address the findings
Experience with Bigfix as a user, understanding reports, understanding the deployment tools
Experience understanding the DOJ SPDR and mitigating issues identified
Education: Bachelor's Degree and 4 years work experience or equivalent experience
Clearance: Must be clearable
Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
Who We Are
Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry. Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.
WHAT WE DO
We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.
HOW WE DO IT
Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.