IT Support Manager Job
Job Description Job Attributes+
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Job ID
12241639
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Req #
27276
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Job Location
Livermore, CA 94501, US
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Job Category
Project Manager/Leader
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Job Type
Permanent
Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a IT Support Manager to join our Client's team.
Role and Responsibilities
- Service Desk Excellence: Direct service desk operations, manage ticket resolution, and uphold SLAs.
- Desktop, Mobile, & Software Support: Troubleshoot hardware and software issues, deploy updates, and manage desktop environments.
- Bank Equipment Upkeep: Ensure the smooth operation of receipt printers, card readers, and other specialized banking hardware. Collaborate with vendors for support.
- Procedure Management: Create, update, and enforce IT procedures and work instructions. Conduct compliance audits and develop training on best practices.
- Strategic Alignment: Contribute to IT strategy development, aligning support functions with the bank's overall objectives.
Minimum Qualifications
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- Minimum of 10 years of IT support experience, including 2+ years in a leadership role.
- Proven experience supporting banking hardware and managing IT procedures.
- Understanding of IT service management frameworks (ITIL, COBIT, etc.).
- Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).
- 5+ years in a leadership role.
- ITIL, COBIT, Security+, or other relevant certifications.
- Experience in a fast-paced banking environment.
- Project management experience (Agile, Scrum, etc.).
Security Clearance Required: N/A
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
Additional Information
Who We Are
ABOUT US
Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry.
Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.
WHAT WE DO
We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.
HOW WE DO IT
Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.
