IT Global Desktop Support Manager Job
Job Description Job Attributes+
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Job ID
12237452
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Req #
27268
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Job Location
Oakland, CA 94607, US
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Job Category
Project Manager/Leader
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Job Type
Contract to Perm
Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a IT Global Desktop Support Manager to join our Client's team.
Key Responsibilities:
- Lead and manage the IT Service Desk team, ensuring high-quality, timely support and problem resolution across global operations.
- Oversee IT infrastructure support, including network, server, and systems administration, aligning service desk operations to business objectives.
- Develop and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to measure service desk performance, implementing improvements as needed.
- Collaborate with IT teams and stakeholders to align service desk strategies with broader IT infrastructure and security initiatives.
- Provide leadership in IT security best practices to enhance infrastructure resilience and safeguard company data.
- Mentor and develop service desk team members, fostering a collaborative, high-performance environment.
- Serve as the primary point of contact for escalated technical issues, ensuring effective communication and resolution.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience managing IT Service Desk operations, focusing on infrastructure support.
- Strong understanding of IT infrastructure (network, server, systems) and security principles.
- Exceptional communication skills, with the ability to communicate effectively across teams and organizational levels.
- Proven ability to make assertive, informed decisions to resolve escalated issues.
- Hands-on experience with IT service management (ITSM) tools and methodologies (e.g., ITIL).
- Willingness to work onsite in Oakland, CA, three days per week.
Preferred Qualifications:
- Prior experience in the retail industry.
- ITIL Certification or similar credentials.
- Familiarity with cybersecurity protocols and best practices.
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
Additional Information
Who We Are
ABOUT US
Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry.
Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.
WHAT WE DO
We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.
HOW WE DO IT
Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.
