Help Desk - Level 1

in Columbia, SC

Help Desk - Level 1 Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Columbia, SC 29208, US

  • Job Category

    Information Technology

  • Job Type

    9+ Month Contract

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Help Desk - Level 1 to join our team at our client’s site in Columbia, SC.

The Help Desk candidate must possess a solid working knowledge of networks, servers, and desktop applications with the ability to multitask while working through issues on both phone calls and emails.The candidate should be familiar with:

·      Troubleshooting hardware, software, printers, and network issues.

·      Active Directory administration; Microsoft Windows 10; Microsoft Server 2012 R2 and Microsoft Server 2016; Microsoft Office 2016 including Outlook and Microsoft Exchange

Candidates with additional skillsets on Cisco switch administration using:

·      PuTTY

·      AirWatch software supporting iOS devices including iPads and iPhones

·      System Center Service Manager (SCSM)ticketing software

·      VMware and/or vSphere administration

·      Microsoft System Center Configuration Manager (SCCM) used for imaging, application installs and security updates

·      Troubleshooting EVoIP phones

·      Aruba wireless controllers and access points would be given extra consideration

Excellent communication and documentation skills are required.

Work/Education Requirements – 3 years of work experience, 4-year college degree or combination

Clearance Requirement – Active Security Clearance is a plus. If no clearance, the candidate must be eligible. 

Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone’s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

Additional Information

Who We Are

Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry. Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.

We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.

Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.

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