Desktop Support Technician

in Palo Alto, CA

Desktop Support Technician Job

Job Description Job Attributes+

  • Job ID

    8468188

  • Req #

    24659

  • Job Location

    Palo Alto, CA 94304, US

  • Job Category

    IT/Ops

  • Job Type

    3-6 Month Contract


Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Desktop Support Technician to join our team at our client’s site in Palo Alto, CA.




This is what you’ll do:

  • Desktop imaging – New machine setup, PC refreshes, and Hardware replacements
  • Provide Level 2 IT Support for all employees (onsite and remote) – Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
  • Provide occasional level 1 technology support during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
  • Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users
  • Initial troubleshooting of the network issues – Port testing, Bandwidth monitoring, Shared drive issues, etc.
  • Incident Management – Responding, tracking, resolving, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
  • Provide the second line of defense for end-user computing support within IT
  • Provide after-hours support as per the business demand – Travelling users in different time zones and other IT Infrastructure changes
  • Track IT assets and follow the inventory management guidelines – Desktops, Laptops, Tablets, and other peripheral equipment
  • Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination
  • Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
  • Develop positive relationships with the business and other functions at all levels
  • Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users • Look to improve all aspects of the Desktop Support functions continually


This is what you’ll need:

  • At least 6-8 years (or relative) in a Desktop Support role, where you learned the nuances of IT Support
  • Bachelor’s degree or Professional training/certifications related to areas of responsibilities
  • Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools
  • Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
  • Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
  • Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
  • Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
  • Tech Savvy – Ability and passion for learning new technology and tools
  • Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
  • Prioritization Skills – The ability to analyze support requests and prioritize them based on the impact
  • Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
  • Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms


Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone’s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.




EOE of Minorities/Females/Veterans/Disabilities

Additional Information

Who We Are

ABOUT US
Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry. Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.

WHAT WE DO
We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.

HOW WE DO IT
Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.

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