Network Operations Analyst Job
Job Description Job Attributes+
Network Engineers & Administrators
Fairfield, CA 94533, US
Blackstone Technology Group, an award-winning technology consulting and talent agency is seeking a Network Operations Analyst to join our team at our client s site in Fairfield, California.
Blackstone Technology Group, an award winning technology consulting and staffing firm, is seeking a Network Operations Analyst to join our team and work at our client site in Fairfield, CA.
Our client is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, the company provides natural gas and electric service to approximately 16 million people throughout a 70,000-square-mile service area in northern and central California.
This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification. Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces. Process routine change requests and work orders. Perform data analysis/trending on the network and applications as per predefined documented procedures. Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed. Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. Incident Management - Manage timely ticket updates. Use run-book steps for first level break/fix restoration needs. Complete repetitive, basic maintenance activities as requested. Event Management - Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor. Initiate conference bridges for outages as part of the outage management process.
BA/BS in Information Technology or related field or equivalent work experience.
Desired: Intermediate knowledge of network protocols, software applications, and operating support systems. Desired: Current Networking Certification; ITIL Certification. Minimum of 2 years experience in telecommunication, internet, or network operation center environments.
Desired: Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
Desired: Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner; Interacts with users, IT professionals and team members typically reporting and discussing progress of projects/incidents; Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership; Escalates to more experienced resources on unusual or more difficult incidents; Has proficient knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP; Qualitative and quantitative analytic & problem solving skills; Ability to learn new concepts quickly; Organizational skills; Advanced verbal and written communication skills; Proficient in Microsoft Excel and Word; Is able to work independently or as part of a team; Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP; Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks; Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines. Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment. May require some local traveling for training, meeting, etc. Able to support shift schedules as required to meet business needs
Blackstone is a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone was founded in 1998, and has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
Who We Are
<br></b>Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry.
Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.
</p><p><b>WHAT WE DO
<br></b>We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.</p><p><b>HOW WE DO IT<br></b>Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.</p>