IT Operations Support Specialist Job
Job Description Job Attributes+
San Francisco, CA 94107, US
IT Operations Support Specialist
The IT Operations Support Specialist will provide Tier 1 IT support for our client s employees. This role will consult and advise employees in the proper use of technology. The individual will ensure accurate and timely response and resolution of all activities related to workstations and SaaS services. The Specialist will assist other cross-functional IT staff in scheduled projects and after hour s maintenance and testing.
Monitor and document Jira IT tickets and respond to user requests and incidents in a timely effective manner.
Be well organized and create a dialogue to ensure end-users understand the progress of ticket resolution.
Performs customer follow-up on all resolved issues to ensure expected results were achieved prior to closing tickets.
Have a courteous, professional approach and attitude to working with all end users.
Educate customers on policies and procedures, including new hire orientation.
Assist in IT incident management/outage issues.
Provide general hardware/software support for computers.
Provide assistance as needed for general project implementation and post-production validation/support.
Identifies trends by tracking events and patterns of recurring problems and escalates as needed.
Support end-user workstation, software, PBX and printing.
Extend hardware life-cycles by routine maintenance such as virus-removal and part replacement
Serve as a point of contact and assist different groups in hands-on work, including but not limited to: Network, various workstation and/or site-specific projects, telecommunications, and security teams.
Maintains accurate equipment inventory and produce reports upon request.
Storage room inventory and clean-up.
1-2 years of related experience
G-Suite / Office 365
Apple hardware and peripheral troubleshooting
macOS, most recent and current versions
Printer device support
Software application support
In-person and remote support skills
Good written and verbal communication skills, able to communicate technical support to non-technical people
Excellent customer service skills
Strong problem-solving skills
Ability to adapt, embrace and support change in the infrastructure and culture
Ability to apply appropriate technical/functional knowledge to work
Blackstone is a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone was founded in 1998, and has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
Who We Are
Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry.
Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.
WHAT WE DO
We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.
HOW WE DO IT
Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.