Desktop Systems Associate

in Austin, TX

Desktop Systems Associate Job

Job Description Job Attributes+

  • Job ID

    6428880

  • Req #

    20407

  • Job Location

    Austin, TX 78717, US

  • Job Category

    IT Support

  • Job Type

    6-9 Month Contract

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Desktop Systems Associate to join our team at our client’s site in Austin, Texas.

Blackstone Technology Group, an award-winning technology consulting and talent agency is seeking a Desktop Systems Associate to join our team at our client’ s site in Austin, California.


Your Responsibilities

• Being the local IT point of contact for the business

• Collecting feedback from customers and acting as a translator between IT and the business and understanding how the companies business works

• Acting as a technical consultant for the business, solving technical problems that add business value

• Initial setup of IT services as part of the new hire process (incl. delivering IT induction)

• Ongoing configuration and maintenance of IT-supported hardware and software standards

• Software and hardware installation, setup and configuration (e.g. system imaging)

• Software and hardware fault analysis, troubleshooting and fault resolution

• Occasionally conducting training programs such as brown-bag sessions designed to educate internal users about getting the most from their applications

• Ad hoc setup and configuration of desk telephone equipment and softphones

• Provide second-level application support for various productivity applications and tools

• IT support of regional office moves, expansions, and acquisitions

• IT support as part of project roll-outs and migrations

• Providing executive support and special event management support

• Providing emergency support for regional sites

• Representing regional customer needs when working with other IT teams

• Ensuring that IT services meet and at times exceeds customer expectations

• Ensuring consistent delivery of quality solutions that meet operational deadlines

• Working closely with the global desktop, networking and operations teams to ensure the smooth delivery of IT solutions into the region

• Regional testing of software patches, updates, and new software packages

• Collecting, tracking and documenting information as part of the inventory of IT assets

• VIP Support including laptop health checks for C Level executives

• Creating and maintaining technical and KB documentation and procedures

• Tracking all support and change requests through the ServiceNow application

• Local network cabling as part of infrastructure management

• Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations


Your Qualifications

• Minimum of 2 years of experience in a desktop support role in IT

• Industry recognized engineering, computer science or IT Bachelor level degree

• Must have very good knowledge of computer hardware and software in general

• Proven track record supporting MS Windows operating systems (particularly Windows 7 and 10), Active Directory and MS Office (including MS Outlook)

• Must be flexible in terms of availability and ability to travel to other regional offices (around 25% of the time).

• Must have good written and verbal English skills

• Linux and/or Apple Mac Experience

• Familiarity with phone systems such as Cisco VoIP desk phones

• Experience working on projects

• Experience in a Customer Support call center environment

• Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow

• Experience setting up and configuring Lenovo laptops and desktops

• Experience setting up new offices from the ground up (including cabling and other IT services)

• Has worked in large multi-national environments that span the globe

• A good understanding of “Quality” as it relates to customer satisfaction


Blackstone is a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone was founded in 1998 and has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.


EOE of Minorities/Females/Veterans/Disabilities



Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone’s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.


EOE of Minorities/Females/Veterans/Disabilities


Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone’s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.


EOE of Minorities/Females/Veterans/Disabilities



Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone’s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities

Additional Information

Who We Are

ABOUT US
Founded in 1998, Blackstone Talent Group is one of three divisions of Blackstone Technology Group. The other two divisions are Blackstone Federal, a premier engineering + transformation agency that serves the federal government, and Trellis Energy, the largest transaction management software firm fully dedicated to serving the natural gas industry. Blackstone Technology Group is a privately-held global IT services, solutions and resourcing firm. Headquartered in San Francisco, Blackstone now has more than 300+ employees across five offices nationwide. Blackstone Technology Group’s mission is to help clients adapt to the demands of a digital world, and has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local government.

WHAT WE DO
We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as government clients requiring security clearances from public trust through multiple levels of top secret. Some of our skill specialties are IT, IT Operations, Engineering, Accounting and Finance, and Executive Search.

HOW WE DO IT
Our team never stops building connections with talent. And our network of fully-vetted, ready-to-work professionals allows us to provide exceptional speed and accuracy in our resource delivery that is unmatched in the industry. With a relationship-first engagement approach, we most often become a trusted partner with our clients and operate as an extension of their organizations.

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